Mystery Shopping Providers Association

Shoppers -
Get Certified!!!

Upcoming Gold Certification Dates

More Gold Certification dates will be announced soon!

Thanks to our 2008 Conference Sponsors!

Important News! The long-awaited MSPA Gold Certification DVD is now available! Click here for details and to order!

What is Mystery Shopping?

Mystery Shopping is the practice of using shoppers who have been specially briefed to anonymously evaluate customer service, operations, merchandising, product quality, and in special cases, employee integrity.

Mystery Shopping goes by many names:
Secret Shopping
Mystery Customers
Spotters
Anonymous Audits
Virtual Customers
Employee Evaluations
Performance Audits
Telephone Checks

Featured Article

MSPA to have new featured articles on Shopper Blog!

MSPA will frequently have new featured articles… on our new Shopper Blog!

In an effort to help mystery shopping providers and shoppers connect, the MSPA has just launched a new blog, www.mysteryshoppersource.mysteryshop.org. Visit regularly to see information from MSPA, the board and member companies.

And don’t forget to tell us what you think! Our hope is that you’ll comment on the information we post and also let us know what you’d ...more

Recent Conference

MSPA 2008 Annual Conference
Trump International Beach Resort, Sunny Isles Beach (Miami Beach), Florida
Sept. 24-28, 2008

The 2008 MSPA Annual Conference coincided with the Association's 10th anniversary and we made the appropriate "splash" in the Atlantic to celebrate! A great program, including terrific speakers, great networking, and outstanding information exchange were some of the "takeaways!" And, with 153 registrants, it was another record-breaker! Watch this space for information on the 2009 Conference when it is available.

event info...

Recent Press Release

Mystery Shopping Providers Association warns consumers of new twist on old scam (04/08/2008)